Term of Use

Thank you for visiting our website and our social media channels (“Sites”). By accessing and using our Sites, you shall be deemed to have accepted to be legally bound by these Terms of Use. Please read the following Terms of Use carefully before proceeding further. If you do not accept these Terms of Use, please do not continue to access our Sites. The Terms of Use may be changed from time to time. All changes will be posted on our Sites, and your continued use of our Sites after such changes have been posted constitutes your agreement to the modified Terms of Use.

Ownership of Contents and Restrictions on Use of the Contents

  • The materials located on our Sites including the graphics, images, statistical data, reports, charts, information and documentation (“Contents”) are protected by copyright, trademark and other intellectual property rights. Except as indicated otherwise, all rights, title and interest in the Contents are owned by, licensed to or controlled by PT. Luxindo Raya (“LUX”).
  • Except as otherwise provided, agreed upon by prior written agreement or permitted under statutory law, the Contents of our Sites shall not be reproduced, republished, uploaded, posted, transmitted, modified, or otherwise used or distributed in any way.
  • Modification of any of the Contents or use of the Contents for any other purpose than agreed or permitted by LUX or permitted under statutory law will be a violation of our copyright and other intellectual property rights.
  • Any request to use the Contents from our Sites for publication or commercial use should be addressed to:

    PT. Luxindo Raya
    Gedung South Quarter Tower A
    Lantai Mezzanine Unit B-C-I
    Jl. R. A. Kartini Kav. 8 Cilandak Barat
    Jakarta, 12430
    Phone: (+62) 021 8064 9300
    Att.: Marketing

Links to / from third party websites

  • Our Sites contain links and hyperlinks to third party websites which are not maintained by LUX. LUX does not investigate or monitor these third party websites and does not necessarily share the opinion expressed on any third party website.
  • A link to a third party website is included only as a convenience and LUX shall not be:
    • held responsible for the content and accuracy of these third party websites and shall not be liable for any damages or loss arising from access to those websites; or
    • considered to be associated or affiliated in whatever manner with any trademarks or service marks, logos or other contents used or appearing at those websites
  • Except as permitted under statutory law, third parties may only upon LUX’s prior written approval
    • create a hyperlink to our Sites;
    • frame our Sites or any of the Contents; or
    • engage in similar activities.
  • LUX reserves all rights to revoke its permission referred to in Clause 6 at any point in time and without providing any reason(s) whatsoever.
  • LUX reserves all rights to disable any links to and from, or frames of any websites containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights.


  • The Contents of our Sites are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, statutory or otherwise.
  • To the fullest extent permitted by law, LUX does not warrant for
    • the accuracy, correctness, reliability, timeliness, non-infringement, title, merchantability, suitability or fitness for any particular purpose of the Contents of our Sites, including hyperlinks to or services from third parties; and/or
    • that the Contents will be available uninterrupted or error-free, that defects will be corrected or that it is and will be free of all viruses and/or other harmful elements.


To the extent permitted by law, LUX shall not be held liable for

  • LUX will use its best efforts to solve any problems in connection with the use of these Sites. You may file your complaints to our call center at 0800-1-589437 or e-mail at
  • To the extent permitted by law, LUX shall not be held liable for
    • any failure of any service, or
    • any damage or loss of any kind in connection to the use of these Sites, including but not limited to any damage or loss suffered in connection with access to, use of, denial of access or restricted access to, modification, suspension and / or discontinuation of the Sites.

Right of Access

We reserve all rights to deny or restrict access to our Sites to any particular person or to block access from a particular internet address to our Sites, at any time, without providing any reason(s) whatsoever.


Any correspondence, including any queries, shall be sent to:

PT. Luxindo Raya
Gedung South Quarter Tower A
Lantai Mezzanine Unit B-C-I
Jl. R. A. Kartini Kav. 8 Cilandak Barat
Jakarta, 12430
Phone: (+62) 021 8064 9300
Att.: Marketing

Governing Law

These Terms of Use shall be governed and construed in accordance with the laws of the Indonesia. Any and all disputes arising out of the use of Our services will be subject to the exclusive jurisdiction of the District Court of South Jakarta.


You agree to hold harmless us, our affiliates/subsidiary, directors, commissioners, employees, and agents, from and against any and all claims, costs, damages, losses, liabilities and expenses arising out of or in connection with:
This indemnity provision shall survive termination.

  • Your violation to the Terms of Use or the prevailing laws and regulations; or
  • Any misuse of you or other party using your device/account;

Force Majeure

Our services may be interrupted by events or matters beyond our authority and control (Force Majeure), including without limitation to natural disasters, electricity interference, telecommunication interference, government policy and other events or matters that normally considered as force majeure. Therefore, you agree to hold harmless from any claim if our services is disabled, whether partially or entirely, due to Force Majeure.


If any provision in these Terms of Use is declared invalid, illegal or unenforceable, in part or its entirety, based on the laws and regulations, the validity, legality and enforceability of the remaining provisions contained herein shall not be affected or impaired in any way.


Our delay or failure to exercise any and all of its rights hereunder, or any partial exercise thereof, shall not act as a waiver of such rights granted hereunder or by general law.


These Terms of Use are made in English and Bahasa Indonesia. In the event of inconsistency between the English and Bahasa Indonesia version, the Bahasa Indonesia version shall prevail.